SMS Terms & Conditions

These Terms & Conditions govern text message (SMS) communications between Jessica Lu, LCSW ("we," "us," "the practice") and clients or prospective clients who opt in to receive them.

Program Description

By providing your phone number and opting in — through our intake form, contact form, or verbally with our consent — you agree to receive SMS messages from us, including:

Appointment reminders
Scheduling and rescheduling information
General informational or administrative messages about the practice

Message Frequency

Message frequency varies based on your appointments and communication needs. You may receive appointment reminders, scheduling messages, and support-related conversational texts. On average, you can expect approximately 1–2 messages per week.

Message and Data Rates

Message and data rates may apply, depending on your mobile carrier and plan. We are not responsible for any charges from your carrier.

Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message. You will receive a one-time confirmation that you've been unsubscribed, and no further messages will be sent unless you opt in again.

Help

Reply HELP to any message for assistance, or contact us directly at therapy@jessica.lu or 714-716-2042.

Not for Clinical or Emergency Use

Text messaging is intended for scheduling and administrative purposes only. Please do not use SMS to discuss therapeutic content or clinical concerns, and do not use it to request help in a medical or psychiatric emergency. Response times are not guaranteed. If you are experiencing an emergency, call 911 or go to your nearest emergency room. If you are in crisis, you can also reach the 988 Suicide & Crisis Lifeline by calling or texting 988.

Eligibility

You must be 18 years or older, or provide consent on behalf of a minor for whom you are the parent or legal guardian, to opt in to this SMS program.

Data Use

Your phone number and any information collected through this SMS program will never be shared with third parties or affiliates for marketing purposes. See our [Privacy Policy] for full detail on how we collect, use, and protect your information.